Zoho Services
Zoho Services Empowers Businesses with Seamless Automation and Efficiency
We specialise in providing comprehensive Zoho services to help businesses optimize operations, improve customer relationships, and increase productivity. Our expertise includes Zoho CRM implementation, Zoho Creator development, and full-suite Zoho integrations, ensuring a customized, scalable, and seamless digital transformation for businesses of all sizes.
Zoho CRM: Smart Customer Relationship Management
Zoho CRM is a powerful cloud-based solution that helps businesses manage customer relationships, sales pipelines, and automation workflows more effectively. We provide the following Zoho CRM services:
End-to-End Zoho CRM Implementation: Setting up and configuring Zoho CRM to meet your business requirements.
Customization and workflow automation involve tailoring Zoho CRM modules, fields, and automation rules to improve sales and marketing processes.
Sales and Marketing Integration: Integrating Zoho CRM with marketing automation, social media, and analytics to track leads and conversions.
AI-Powered Sales Intelligence (Zia AI): Improve customer interactions with Zoho’s AI-driven analytics and insights.
Lead and Deal Management: Automated lead tracking, scoring, and nurturing to improve the sales cycle.
Mobile CRM Solutions: The Zoho CRM mobile app allows you to access customer data and sales insights while you’re on the go.
Zoho Creator: Custom Low-Code Applications for Business Automation
Zoho Creator is a low-code application development platform that enables businesses to create customized applications based on their operational requirements. We help businesses:
Create Custom Business Applications: Create scalable, industry-specific applications to streamline operations, automate workflows, and improve data management.
Automate complex business processes. Create automation rules and workflows to increase operational efficiency.
Integrate with third-party apps: Integrate Zoho Creator apps with existing systems such as ERP, HR, accounting, and more.
Data management and reporting: Use dynamic dashboards, reports, and analytics to help you make better decisions.
Mobile and cloud-based access allows teams to access and manage applications from anywhere, increasing collaboration and productivity.
Our agile-driven approach and advanced toolset enable us to deliver high-quality solutions that drive tangible results for your business. By continuously refining our process and incorporating feedback, we ensure every project exceeds expectations.
Zoho Suite Integration: Unifying Your Business Applications
The Zoho Suite includes a variety of business applications such as Zoho Books, Zoho Desk, Zoho People, Zoho Campaigns, and more. Our Zoho Suite Integration services ensure a smooth and synchronized business ecosystem.
Cross-Platform Synchronization: Integrating Zoho CRM, Zoho Creator, and other Zoho apps with third-party software such as Salesforce, QuickBooks, Shopify, and more.
Business Process Automation: Automating workflows across multiple Zoho applications to reduce redundancy and increase efficiency.
Data Migration and Cleanup: Ensuring that data is transferred and structured correctly while maintaining accuracy and security.
Zoho Analytics & Business Intelligence: Using Zoho’s analytics tools to generate data-driven insights and make better decisions.
Cloud-Based Collaboration Tools: Using Zoho Projects, Zoho Connect, and Zoho Meeting to improve team collaboration and remote working capabilities.
Our Process
We follow a structured, agile-driven approach to ensure successful project delivery. Our process emphasizes collaboration, transparency, and adaptability, supported by the latest project management tools and methodologies.
Discovery Phase
“Understanding your unique business requirements is the cornerstone of our success.”
- Objective: To gather a comprehensive understanding of your business goals, challenges, and requirements.
- Activities:
- Stakeholder interviews and workshops.
- Requirement documentation.
- Preliminary analysis of existing systems and processes.
- Goal setting and success metrics definition.
- Tools Used:
- Jira: For capturing and prioritizing requirements.
- Miro: For collaborative brainstorming and process mapping.
Design & Strategy Phase
- Objective: To develop a solution blueprint that aligns with your business needs and objectives.
- Activities:
- Wireframing and prototyping of solutions.
- Creation of a project roadmap and timelines.
- Resource allocation planning.
- Risk assessment and mitigation strategy development.
- Tools Used:
- Figma: For UI/UX design and wireframes.
- Confluence: For documenting project strategies and ensuring team alignment.
- Agile Practice:
- Initial product backlog creation and sprint planning to ensure iterative development.
Development & Customization Phase
- Objective: To develop and customize the solution based on the approved design and requirements.
- Activities:
- Iterative development in sprints.
- Regular code reviews and testing.
- Continuous collaboration with stakeholders for feedback and refinements.
- Tools Used:
- GitHub/GitLab: For version control and collaborative development.
- Jenkins: For automated builds and deployments.
- Slack and Microsoft Teams: For real-time communication and updates.
- Agile Practice:
- Daily stand-ups to track progress and address roadblocks.
- Sprint reviews and retrospectives for continuous improvement.
Testing & Deployment Phase
- Objective: To rigorously test the solution, ensuring it meets quality standards and business requirements before deployment.
- Activities:
- Functional, integration, and user acceptance testing (UAT).
- Performance testing under real-world conditions.
- Deployment planning and execution.
- Tools Used:
- Selenium: For automated functional testing.
- Postman: For API testing and validation.
- AWS CodePipeline: For smooth CI/CD implementation.
- Agile Practice:
- Testing integrated into every sprint for continuous feedback.
- Deployment readiness assessments to ensure all dependencies are resolved.
Ongoing Support & Maintenance Phase
“Your success is our priority, long after the solution goes live.”
- Objective: To provide continuous support, ensuring the solution operates seamlessly and adapts to changing needs.
- Activities:
- Monitoring solution performance.
- Addressing user feedback and issues.
- Rolling out updates and enhancements as needed.
- Tools Used:
- ServiceNow: For ticketing and issue tracking.
- Dynatrace or New Relic: For performance monitoring.
- Agile Practice:
- Regular maintenance sprints to implement updates and fixes.
- Continuous stakeholder communication to align on future needs.
